Shipping & Returns

Shipping and returns for wholesale partners

This page outlines how we handle order processing, shipping, damages, and returns. Our goal is to keep expectations clear so you can plan with confidence.

Order processing times

Standard processing for in stock items is typically 2 to 4 business days. Larger or custom orders may require additional lead time. When this happens, timing is confirmed before you approve the order.

  • Orders placed on weekends or holidays are processed on the next business day.
  • Lead times may vary by product and volume, details are shared at the time of ordering.

Shipping regions and methods

We currently ship wholesale orders to applicable regions based on product and regulations. Shipping methods and carriers vary by order size and destination.

  • Options and estimated transit times are presented at checkout or during ordering.
  • Larger pallet or LTL shipments may be coordinated directly with your team.

Shipping costs

Shipping costs are calculated based on order size, weight, and destination. Any applicable shipping charges are clearly shown before you confirm your order.

  • High volume or recurring orders may qualify for custom shipping arrangements.
  • These details can be discussed during onboarding or with your account contact.

Order tracking

Once your order ships, you receive a confirmation with tracking details whenever they are available from the carrier.

  • If tracking is missing or appears inaccurate, contact us and we will investigate.
  • For larger shipments, updates may be coordinated directly with your receiving team.
Damages, returns, and non returnable items

Damages, shortages, and incorrect items

If your order arrives damaged, incomplete, or with incorrect items, notify us promptly so we can correct it with minimal disruption.

  • Contact us within 5 business days of delivery for any issues.
  • Include your order number, a short description, and photos of any damage or packaging.
  • We review and work with you to put the right solution in place, which may include replacements or credits.

Returns and exchanges

Because we operate as a wholesale partner, returns are handled differently than typical consumer orders.

  • We generally do not accept returns on correctly fulfilled wholesale orders.
  • In specific cases agreed upon in advance, items must be unused and in resellable condition.
  • Any authorised returns may be subject to restocking or return shipping fees.

Non returnable items

For quality and safety reasons, certain product categories are typically non returnable.

  • Perishable goods or products with a short shelf life.
  • Opened or partially used items.
  • Custom or special order products created specifically for your business.

If you have questions about a specific product category, contact us before placing your order.

Policy updates

We may update these shipping and returns terms as our operations or regulations change. The most current version is always available on this page.

If you are unsure how these terms apply to your account or a specific order, contact us and we will clarify before you commit.