Information we collect
We collect information in a few ways.
Information you provide directly
When you apply for our wholesale program, create an account, place an order, or contact us,
we may collect details such as your name, company name, billing and shipping addresses,
email address, phone number, and payment information.
Information about usage
We may collect information about how you use our website, such as pages viewed, time on site,
and interactions with content. This may include cookies or similar technologies provided by
our ecommerce platform and analytics tools.
Order and account information
We keep records related to your orders, account activity, and communication history so we can support you
as a wholesale partner.
How we use your information
We use the information we collect in order to:
- Process and fulfil wholesale orders.
- Manage accounts and access to our wholesale portal.
- Communicate about orders, product updates, and operational changes.
- Respond to questions, support requests, and partnership inquiries.
- Improve our services, product offering, and website experience.
- Comply with legal obligations and protect our rights.
Sharing your information
We do not sell your personal information.
We may share information with:
-
Service providers who help operate our business, for example platform providers,
payment processors, shipping carriers, and analytics tools. These partners are only given the information
needed to perform their services.
-
Legal or regulatory authorities when required to comply with laws, regulations,
or valid legal processes.
If we ever restructure or transfer parts of the business, information may be transferred as part of that
process, subject to appropriate safeguards.
Cookies and similar technologies
Our website may use cookies or similar technologies to support basic functionality and to help us
understand how the site is used.
You can adjust your browser settings to limit or block cookies, however some features of the site
may not function properly if cookies are disabled.
Data retention
We retain order, account, and communication records for as long as reasonably necessary to operate
our wholesale business, meet legal and accounting obligations, and resolve disputes.
When information is no longer needed, we may delete it or anonymise it in a way that cannot be
linked back to you.
Your rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Request deletion of certain information, subject to legal or operational requirements.
- Object to or restrict certain types of processing.
To exercise these rights, contact us using the details on the Contact page. We may need to verify your
identity before fulfilling your request.
Security
We use reasonable technical and organisational measures to protect the information we handle.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security,
but we work to minimise risk.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the
last updated date at the top of this page if you choose to display one.
Your continued use of this site or our services after any update constitutes acceptance of the revised policy.
Contact
If you have questions about this Privacy Policy or how we handle your information,
please contact us through the Contact page.
